Question 1

Do I have to use the body shop my insurance company recommends?

Accepted Answer

No. By law, you have the right to choose where your vehicle is repaired. Insurers may suggest a shop from their network, but the decision is always yours. C-Auto Inc. works directly with every major insurance company on your behalf.

Question 2

Do you work with my insurance company?

Accepted Answer

Yes. We coordinate with all major insurers — handling the estimate, any supplements for hidden damage, and the approval process — so your claim is smooth and you have a single point of contact from start to finish.

Question 3

Do you offer free estimates?

Accepted Answer

Absolutely. Written estimates are always free and no-obligation. You can request one online through our Free Estimate form (including photos of the damage) or stop by our Schaumburg shop during business hours.

Question 4

How long will my repair take?

Accepted Answer

It depends on the extent of the damage and parts availability. Minor cosmetic work such as paintless dent removal is often completed the same day, while major collision repairs can take one to two weeks. We provide a realistic timeline up front and keep you updated throughout.

Question 5

Do you offer a warranty on your work?

Accepted Answer

Yes. Every repair is backed by our lifetime warranty on workmanship for as long as you own the vehicle. Paint and refinishing carry a manufacturer-backed warranty as well. You'll receive your warranty in writing at delivery.

Question 6

Will my paint match the rest of the car?

Accepted Answer

Yes. We use computerized spectrophotometer color matching to read your vehicle's exact paint code, mix the color in-house, and blend into adjacent panels to account for age and fade — so the repair is invisible in any light.

Question 7

Do you use OEM (original equipment) parts?

Accepted Answer

Whenever possible, and we advocate for OEM parts on your behalf during the claims process. When your policy specifies aftermarket or certified parts, we only use high-quality parts that meet fit, finish, and safety standards.

Question 8

Can you help me get a rental car?

Accepted Answer

Yes. We help arrange a rental or loaner and coordinate rental billing with your insurance coverage so you're never stranded while your vehicle is being repaired.

Question 9

What happens if you find additional (hidden) damage?

Accepted Answer

Hidden damage is common in collisions. If we discover it during disassembly, we document it and file a supplement with your insurer for approval before proceeding — so your vehicle is repaired completely and correctly.

Question 10

What makes and models do you repair?

Accepted Answer

All of them — domestic, import, and luxury. Our technicians are trained across manufacturers and follow OEM-approved repair procedures for each vehicle we service.

Question 11

Is my deductible required?

Accepted Answer

In most cases, your deductible is owed to the shop at the time of repair, per your policy. We'll explain exactly what your insurer covers and what (if anything) you're responsible for before any work begins — no surprises.

Question 12

Will the repair affect my vehicle's resale value?

Accepted Answer

Not when it's done right. We restore vehicles to factory specifications and, where appropriate, use methods like paintless dent removal that preserve your original finish — protecting both safety and resale value.

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